shipping and returns information
Last Christmas Post Dates
To give yourself the best chance of receiving your order in time for Christmas, we suggest ordering as soon as you can to allow as much time as possible for both our Packing Team to ship your order AND the Postal Services to process and deliver your order. The following dates are our last ship dates for this year:
Standard Delivery: Wednesday 18th December
First Class Delivery: Thursday 19th December
Next Day Delivery: Friday 20th December
Please note, these dates are guidelines issued by Royal Mail and Parcelforce. We, One Way UK Ltd, cannot guarantee delivery of your order before Christmas as once an order is shipped and has left our HQ, we are not responsible for any delays in delivery, we thank you for your understanding and patience at this busy time.
(These last shipping dates are for UK post only, if you would like to know the guideline date for your country, please get in touch)
UK Delivery
| Delivery Option | Delivery Cost | Delivery Speed |
|---|---|---|
| Delivery Option Standard |
Delivery Cost FREE (orders over £100) |
Delivery Speed 1-3 working days |
| Delivery Option Standard |
Delivery Cost £4.99 |
Delivery Speed 3-5 working days |
| Delivery Option First Class |
Delivery Cost £6.99 |
Delivery Speed 1-3 working days |
|
Delivery Option Next Working Day (Order before 1:00pm) |
Delivery Cost £12.99 |
Delivery Speed Next Day* |
*Unfortunately we are unable to offer a Next Day Delivery to customers in Northern Ireland, the Republic of Ireland, the Scottish Highlands, Inverness, Aberdeen, the Scilly Isles, the Channel Islands, British Isles and BFPO addresses. If an item is out of stock or Next Day Delivery is not possible, a member of our sales team will call you as soon as possible.
We are also able to offer the following UK special delivery services:
- Royal Mail Next Day (guaranteed by 9am or 1pm)
- ParcelForce Next Day (guaranteed by 9am, 10am or 12 noon)
- Special deliveries can also be made for Saturdays but there is an additional cost for this service
If you require any of these special delivery services, please call us to place the order on 01472 362810 as the actual cost of delivery varies per order.
International Delivery (we ship worldwide)
| Delivery Option | Delivery Cost | Delivery Speed |
|---|---|---|
| Delivery Option Europe |
Delivery Cost 25% of total order value (min £7.50) |
Delivery Speed 10-15 working days |
| Delivery Option Rest of the World |
Delivery Cost 35% of total order value (min £15) |
Delivery Speed 10-30 working days |
(*Some deliveries may be delayed due to new customs checks and procedures)
Returns Policy
We really hope you are delighted with your order. However, if it isn't quite what you expected or you have changed your mind, don’t worry, just send it back to us within 30 days and providing it is in it's original, unused condition, with original paperwork included, we’ll gladly refund or exchange it for you.
Our return address is:
One Way UK - Returns
Ice House, Victor Street,
Grimsby, DN32 7QN
We recommend you obtain a proof of postage as we cannot be held liable for items that are lost in the post while being returned to us. Once we have received your returned item(s), we will process it as quickly as possible but please allow 5 days for the refund to arrive in your account. Should you have any queries about the status of your return, please contact our sales team on 01472 362810 (or 0044 1472 362810 if calling from outside the UK)
All items are checked carefully before shipping so we really hope that your order arrives in perfect condition, but in the unlikely event of any products being faulty, we will cover the cost of your return postage (must be sent by Royal Mail 2nd Class Signed For) and either refund or exchange the products for you within 30 days of you receiving the item. If you’re returning an item from overseas because it’s faulty, please contact us on 0044 1472 362810 first before sending the item.
If you are returning products that are not faulty and simply unwanted, then the cost of returning the product to us is your responsibility. Once processed, the cost of products (not including original postage paid) will be refunded.
To return any unwanted items to us, the item must be unused (CDs must be in original wrap and pre-recorded scripts unopened) and packed as it was originally sent to you to make sure it is not damaged in transit. Providing you have proof of purchase, we are happy to offer a refund or exchange on faulty or damaged goods for up to 30 days.