We recommend you obtain a proof of postage as we cannot be held liable for items that are lost in the post while being returned to us. Once we have received your returned item(s), we will process it as quickly as possible but please allow 5 days for the refund to arrive in your account. Should you have any queries about the status of your return, please contact our sales team on 01472 362810 (or 0044 1472 362810 if calling from outside the UK)

All items are checked carefully before shipping so we really hope that your order arrives in perfect condition, but in the unlikely event of any products being faulty, we will cover the cost of your return postage (must be sent by Royal Mail 2nd Class Signed For) and either refund or exchange the products for you within 30 days of you receiving the item. If you’re returning an item from overseas because it’s faulty, please contact us on 0044 1472 362810 first before sending the item.

If you are returning products that are not faulty and simply unwanted, then the cost of returning the product to us is your responsibility. Once processed, the cost of products (not including original postage paid) will be refunded.

To return any unwanted items to us, the item must be unused (CDs must be in original wrap and pre-recorded scripts unopened) and packed as it was originally sent to you to make sure it is not damaged in transit. Providing you have proof of purchase, we are happy to offer a refund or exchange on faulty or damaged goods for up to 30 days.